We may collect information that you provide directly to us when you browse our website, create an order, contact customer support, subscribe to communications or otherwise interact with ORLINA COLLECTIVE.

We do not ask customers to send full payment card numbers or account passwords by email. If you receive a request for sensitive payment credentials that appears to come from us, please contact our support team before responding.

We may use personal information for purposes connected with operating and improving the online store. Depending on the circumstances, this can include:

• Processing and fulfilling orders.
• Confirming purchases and providing order-related communications.
• Arranging delivery and providing shipment information.
• Responding to customer questions and support requests.
• Processing returns, refunds and order adjustments.
• Detecting, preventing and investigating fraud or unauthorized activity.
• Maintaining website functionality, security and performance.
• Understanding how visitors interact with our store so we can improve its content and usability.
• Sending marketing communications where permitted and where you have provided the necessary consent or other applicable legal basis.
• Complying with applicable legal, accounting, tax or regulatory obligations.

When you place an order, information necessary to complete the transaction may be processed through Shopify and the payment, fulfillment and shipping services used by the store.

This may include your name, email address, billing information, shipping address, order details and information required to provide payment authorization and fraud prevention.

Payment transactions are handled through the payment methods and providers available at checkout. ORLINA COLLECTIVE does not need to receive your full payment card number by email or through customer support.

We may retain transaction and order records for accounting, customer service, fraud prevention, tax and other legitimate operational purposes for the period required or permitted under applicable law.

We may share personal information with service providers and business partners when necessary to operate the store and provide services requested by customers.

Depending on how our store operates, these categories may include:

• Shopify and related commerce infrastructure.
• Payment processors and fraud prevention services.
• Shipping carriers, logistics providers and fulfillment partners.
• Website hosting, analytics and technical service providers.
• Customer communication and email service providers.
• Advertising or marketing technology providers where applicable.
• Professional advisers or authorities where disclosure is required or permitted by law.

Service providers may process information in countries other than the country in which you live. Where required, applicable contractual, organizational or legal safeguards may apply to international transfers.

We do not sell customer information as a standalone commercial product. Any sharing of information is intended to support legitimate business, operational, legal or service-related purposes.

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand website activity, improve performance and support relevant marketing or analytics functions.

Cookies may be placed by ORLINA COLLECTIVE, Shopify or third-party service providers used by the store.

Depending on your location and applicable requirements, you may be presented with choices concerning non-essential cookies or tracking technologies. Your browser may also provide controls for managing cookies, although disabling certain cookies may affect website functionality.

If you choose to subscribe to our marketing communications, we may use your email address to send information about new collections, product launches, selected promotions, editorial content or other ORLINA COLLECTIVE updates.

You can unsubscribe from promotional email communications by using the unsubscribe mechanism included in the relevant message or by contacting us directly.

Unsubscribing from marketing communications does not necessarily stop essential service messages relating to an existing order, such as order confirmations, shipping notifications or customer service communications.

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Security measures may include the use of secure commerce infrastructure, access controls, authentication procedures, service-provider safeguards and other technical or organizational measures appropriate to the nature of the information being processed.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions, including using secure devices and avoiding sending sensitive credentials through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, fraud prevention and legitimate business administration.

Retention periods may vary depending on the type of information, why it was collected and the legal or operational requirements applicable to it.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable retention requirements.

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information. These may include rights to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in circumstances where applicable.
• Request restriction of certain processing where applicable.
• Object to certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Request information about certain disclosures or categories of processing.
• Opt out of certain marketing communications.

These rights are not absolute and may be subject to legal limitations, verification requirements or exceptions. The rights available to you depend on your jurisdiction and the circumstances of the request.

To make a privacy-related request, contact us using the information provided below. We may need to verify the request before taking action in order to protect customer information from unauthorized access.

Our online store is intended for general consumers and is not directed toward children who are not legally permitted to make purchases or provide personal information under applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.

We may update this Privacy Policy when our business practices, services, technology, legal requirements or privacy practices change.

The updated version will be published on this page with a revised update date where appropriate. We encourage visitors to review this page periodically so they can remain informed about how information is handled.

If a change is significant and applicable law requires additional notice, we will take reasonable steps to provide that notice.

If you have a question about this Privacy Policy, would like to make a privacy request or need clarification about how your information is handled, please contact ORLINA COLLECTIVE.