Website Use

ORLINA COLLECTIVE provides this website as an online retail platform for customers to explore products, obtain information and place orders.

You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

Prohibited activities

• Attempting to gain unauthorized access to restricted areas or systems.
• Using automated tools to scrape, copy or systematically extract website content without authorization.
• Introducing malicious software, harmful code or other technologies intended to disrupt the website.
• Using the website to engage in fraudulent, deceptive or unlawful activity.
• Misusing customer service channels or submitting knowingly false information.

We may restrict or terminate access to the website where reasonably necessary to protect the store, our customers, our service providers or our legal rights.

Products, Descriptions & Availability

We make reasonable efforts to present product photographs, descriptions, measurements, materials and other product information accurately.

Product colors and visual appearance may vary slightly depending on photography, lighting, screen settings and the device used to view the website.

Product availability may change without notice. A product appearing on the website is not necessarily guaranteed to remain available until checkout is completed.

We reserve the right to correct typographical, pricing, description or availability errors and to update product information when necessary.

Prices, Taxes & Promotions

Prices displayed on the website are presented in the currency shown at the time of browsing or checkout. Pricing may change at any time before an order is accepted.

Applicable taxes, duties, import charges or other fees may depend on your destination, local laws and the shipping method selected.

Promotional offers may be subject to additional conditions, including eligibility requirements, limited quantities, product exclusions, minimum purchase requirements or expiration dates.

Unless expressly stated otherwise, promotions cannot be combined with other discounts or applied retroactively to completed purchases.

Orders & Payments

When you place an order, you are making an offer to purchase the selected products under these Terms of Service and the policies applicable to your order.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been finally accepted or that the products are guaranteed to be available.

We may decline, cancel or limit an order where reasonably necessary, including in circumstances involving suspected fraud, payment problems, inventory errors, pricing errors, shipping restrictions or other legitimate operational concerns.

Payment authorization

Payment is processed through the payment methods made available at checkout. You represent that you are authorized to use the selected payment method.

If a payment cannot be successfully authorized or completed, the order may be delayed, placed on hold or cancelled.

Shipping & Delivery

Orders are shipped according to the shipping options and delivery information presented during checkout or described in our Shipping & Delivery Policy.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise. Actual delivery time can be affected by carrier operations, customs processing, weather, holidays, address issues, transportation delays or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information. If an order is delayed or returned because of an incorrect or incomplete address, additional charges or re-shipping arrangements may apply.

Customers may also be responsible for customs duties, import taxes or destination-specific charges where applicable.

Returns, Refunds & Order Issues

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms of Service.

Customers should contact ORLINA COLLECTIVE as soon as reasonably possible if an order arrives damaged, defective, incomplete or materially different from the product ordered.

Nothing in these Terms of Service is intended to remove or restrict mandatory consumer rights that apply under the laws governing your purchase.

Where a mandatory legal right conflicts with a provision of these terms, the mandatory legal right will apply to the extent required by applicable law.

Intellectual Property

Unless otherwise indicated, the website, brand identity, product descriptions, photography, graphics, editorial materials, page designs and other original content associated with ORLINA COLLECTIVE are owned by or licensed to us and may be protected by intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes. You may not reproduce, redistribute, republish, modify, commercially exploit or systematically copy our content without appropriate authorization.

ORLINA COLLECTIVE names, logos and other brand elements may not be used in a way that suggests sponsorship, affiliation or authorization without prior written permission.

User Reviews & Submitted Content

If you submit a review, photograph, comment, testimonial or other content to ORLINA COLLECTIVE, you represent that you have the right to provide that content and that it does not knowingly violate another person's rights.

You should not submit confidential information, payment credentials, passwords or other sensitive information through public review or comment areas.

Where applicable and subject to the permissions or rights provided by law, submitted content may be used to operate, improve or promote the store, provided that such use is consistent with applicable privacy requirements.

Third-Party Services & Links

Our website may use third-party services for payment processing, analytics, advertising, shipping, fulfillment, customer communications, fraud prevention and other store functions.

Third-party websites and services may operate under their own terms and privacy policies. We are not responsible for the independent content, policies or practices of third-party websites that are outside our control.

Your use of a third-party service may be subject to an agreement directly between you and that provider.

Privacy & Personal Information

Our collection and handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that information may be processed as described in that policy, including information required to operate the store, fulfill orders, provide customer service, prevent fraud, maintain website security and perform other legitimate business functions.

You should review the Privacy Policy before using the website or placing an order.

Disclaimer & Limitation of Liability

To the extent permitted by applicable law, the website and its content are provided for general shopping and informational purposes. We do not guarantee that every part of the website will always be available, uninterrupted, error-free or completely current.

We are not responsible for delays, interruptions or failures caused by events outside our reasonable control, including carrier disruptions, customs delays, natural events, telecommunications failures, technical problems or other circumstances beyond our control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms of Service or your infringement of third-party rights.

This provision does not apply to the extent that applicable law prohibits such an obligation.

Changes to These Terms

We may update these Terms of Service when our products, website, business practices, services or legal obligations change.

The updated version will be published on this page. Your continued use of the website after an updated version becomes effective may constitute acceptance of the revised terms to the extent permitted by applicable law.

We recommend reviewing this page periodically, especially before placing a new order.

Governing Law & Consumer Rights

These Terms of Service are intended to operate consistently with the mandatory laws applicable to the transaction and the customer's location.

Nothing in these terms is intended to deprive consumers of mandatory rights that cannot legally be waived or excluded.

If a provision of these terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

Contact Information

If you have questions about these Terms of Service, an order or any other matter concerning the website, please contact ORLINA COLLECTIVE.

Please include your order number where relevant so that our team can identify your purchase and respond more efficiently.